đź’« I've got questions!
You’re in the right place (even if that wasn’t a question). Check out the answers below for common questions about the 💫 StarKid Returns Crowdfunding Campaign, 🪩 The Jangle Ball Tour 🤓 Nerdy Prudes Must Die, and 🧪SK Labs. If you can’t find the answer here, ask us in the Community tab!
Last updated: September 23, 2022 08:40
đź’« Can I pledge to the StarKid Returns campaign with PayPal?
Unfortunately, PayPal does not allow us to do this. If the campaign is successful, after it ends we will set up a BackerKit Pre-Order store where select pledge levels will be available to back after the campaign utilizing PayPal as payment.
Last updated: September 23, 2022 08:37
đź’« Can rewards be shipped internationally outside of the US?
Yes! Though unfortunately we don’t set the shipping rates. You’ll be charged for shipping after the campaign ends, closer to when the rewards are ready to get on their way to you!
Last updated: September 23, 2022 08:35
đź’« When will my rewards be delivered?
We’re planning on most rewards being delivered in Spring of 2023. The Nerdy Prudes Composer Demo Album, however, will likely be later, when Nerdy Prudes comes out on YouTube.
Last updated: September 23, 2022 08:37
đź’« When will I be charged for shipping?
After the campaign ends you will be charged the amount you pledged. You’ll be charged for shipping later through your BackerKit survey. It’ll be closer to when rewards ship to ensure that it’s the right amount for the rewards/add-ons you’ve selected!
Last updated: September 23, 2022 08:36
đź’« Where will you send my rewards/Can I change my address?
After the campaign ends, we’ll send you a survey to get all the information we need to fulfill your rewards (including sizes for t-shirts, addresses, etc). And you’ll be able to change or update your address freely until we lock them down for shipping. But don’t worry! We’ll give you a heads up before we do.
Last updated: September 23, 2022 08:36
đź’« How will the ticket presale for backers work?
Presale access will allow backers to purchase tickets from a separate block of tickets before they go on sale to the public. We’ll send out more information at a later date. Tickets will not go on sale before the end of the campaign.
Last updated: October 08, 2022 19:04
💫 Can I get the ________ reward if I don’t back that tier? i.e. Can I select rewards a la carte?
Unfortunately, we are unable to unbundle items from our reward tiers besides ones that are listed as add-ons.
Last updated: October 08, 2022 19:05
đź’« Can I get both Composer Demo Albums for Nerdy Prudes and VHS Christmas Carol?
We didn’t realize so many people would want both! You can now add-on to get both Composer Demo Albums.
Last updated: October 08, 2022 19:04
đź’« Will the StarKid Reacts livestream reward be available to watch later if I am unable to watch live?
Yes!
Last updated: September 23, 2022 08:37
đź’« Will the merch items in this campaign be available to purchase outside of the campaign?
Nope! They are all backer-exclusive items.
Last updated: September 23, 2022 08:36
đź’« What sizes will the t-shirt and sweats be offered in?
We are still finalizing vendors, but we expect to be able to offer the t-shirt in unisex sizes S-3XL and the sweats in unisex sizes XS-2XL.
Last updated: September 23, 2022 08:36
đź’« Have the designs for reward items been finalized yet?
Not quite! But you can check out individual pledge level pages for current mockups!
Last updated: October 02, 2022 09:08
đź’« Do I have to do anything to receive the returning backer or first 48 hour backer bonus rewards?
Nope! They’ll be automatically added to your reward survey after the campaign ends.
Last updated: September 23, 2022 08:40
🤓 Will additional casting for Nerdy Prudes be announced during the StarKid Returns campaign?
Not beyond the seven cast members we have already announced! We are still working on casting one additional role as well as understudies, so we will announce those at a later date after the campaign ends.
Last updated: October 08, 2022 19:08
🤓 When will tickets go on sale/how much will tickets be for Nerdy Prudes?
We will announce ticket information, presale information, on sale date, and exact pricing at a later time. They will not go on sale before the end of the crowdfunding campaign.
Last updated: September 23, 2022 08:38
🤓 Will there be livestream or digital tickets for Nerdy Prudes?
Yes, there will be digital tickets (information to come at a later date) for Nerdy Prudes! No, there will not be livestream tickets.
Last updated: September 23, 2022 08:38
🤓 What will the Health & Safety protocol be for attending Nerdy Prudes?
Our current policy is that audience members will be required to be up to date on COVID-19 vaccinations and will also be required to wear masks at all times unless they are actively eating and drinking in designated areas.
Last updated: September 23, 2022 08:38
🤓 How large is the theatre for Nerdy Prudes?
The El Portal Mainstage accommodates up to 360 audience members.
Last updated: September 23, 2022 08:38
🤓 What will seating be like for Nerdy Prudes?
El Portal Mainstage has assigned seating which you will select in advance when you purchase your tickets.
Last updated: September 23, 2022 08:38
🤓 Is the theatre for Nerdy Prudes ADA accessible?
Yes! Please contact the box office of the El Portal Theatre after you buy your ticket so they can accommodate.
Last updated: September 23, 2022 08:38
🤓 Will there be a stage door/opportunity to meet and greet the cast of Nerdy Prudes?
Unfortunately, for everyone’s health and safety, there will not be any meet and greets.
Last updated: September 23, 2022 08:38
🤓 Will there be backstage tours for Nerdy Prudes available to purchase outside of the StarKid Returns crowdfunding campaign?
No, there will not be VIP tickets or backstage tours available outside of the campaign.
Last updated: September 23, 2022 08:39
🤓 Will Nerdy Prudes be posted to YouTube? When?
Yes, Nerdy Prudes will be posted to YouTube but the timeline is TBD (likely late 2023 or early 2024).
Last updated: September 23, 2022 08:38
🪩 What cities, countries, and dates will the Jangle Ball Tour playing?
We are still finalizing those details! We promise we will announce them as soon as we are able to.
Last updated: September 27, 2022 08:41
🪩 When will tickets go on sale/how much will tickets be for the Jangle Ball Tour?
We will announce ticket information, presale information, on sale date, and exact pricing at a later time. They will not go on sale before the end of the crowdfunding campaign.
Last updated: September 23, 2022 08:39
🪩 Will there be a DVD/Concert Film of the Jangle Ball available to purchase?
Yes! We hit the stretch goal to create a concert film a la StarKid Homecoming!
Last updated: October 09, 2022 16:22
🪩 Will there be livestream or digital tickets for the Jangle Ball Tour?
Yes! There will be digital tickets available for the Jangle Ball Tour
Last updated: October 02, 2022 09:08
🪩 What will the Health & Safety protocol be for attending the Jangle Ball Tour?
TBA. We will be working with each venue directly and will have this information available before tickets go on sale.
Last updated: September 23, 2022 08:39
🪩 Will there be a stage door/opportunity to meet and greet the cast of the Jangle Ball?
Unfortunately, for everyone’s health and safety, there will not be any meet and greets.
Last updated: September 23, 2022 08:39
🪩 Will there be backstage tours for the Jangle Ball available to purchase outside of the StarKid Returns crowdfunding campaign?
No, there will not be VIP tickets or backstage tours available outside of the campaign.
Last updated: September 23, 2022 08:39
🪩 Will the Jangle Ball Tour be posted to YouTube?
No, the Jangle Ball Tour will not be posted to YouTube.
Last updated: September 23, 2022 08:36
🧪 When will tickets go on sale/how much will tickets be for SK Labs Projects ?
Some SK Labs projects will have live tickets, some will have digital/livestream tickets, but it’s all very TBD by design! Stay tuned as the projects develop and we’ll let you know more!
Last updated: September 23, 2022 08:37
Current Estimated Shipping Date: April 2023
Last Updated At: 01/10/23What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.